Maximizing Customer Contact

Call Centers Must be Profit Centers and Teaching Customer Service Agents to sell is not an easy task. This book will teach managers, supervisors and trainers what to teach and how to teach it. Sales and Customer Service are now ONE! The telephone is how we do business. Make this book a study course for your Call Center Management. It includes the DiSC model as well. Judy McKee has been a consultant and distributor for TTI for 20 years. She will show you how to sell your products better by phone.