Becoming a Coaching Leader
Becoming a Coaching Leader shows business managers and leaders at all levels why they should add "coach" to their corporate titles and lead their t...
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Finally Fit: Customizing Fitness to Your Personality Type
This book uses an exclusive assessment to determine one's FIT (fitness individuality trait). It features an exercise protocol, health and nutritio...
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Getting Into Your Customer's Head

An eight step plan for matching your consultative sales approach to today's buying behavior. Packed with "how-to" examples. Foreword by Ken Blan...
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How To Hire The Right Person The First TIme Every Time!

The practical application of a hiring process that improves retention and productivity. Learn how to apply the Structured, Behavioral style inte...
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Maximizing Customer Contact

Call Centers Must be Profit Centers and Teaching Customer Service Agents to sell is not an easy task. This book will teach managers, supervisors...
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Scriptwriting for Effective Telemarketing

Guide to Selling by Phone. The techniques about "What to Say" and "How to Say It" so you actually don't have to READ a Script while trying to se...
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SmartMatch Alliances

Judy Feld and Ernest F. Oriente, partners in Coaching Success TeleForums since 1996, are proud of the publication of their book, SmartMatch Alli...
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